At HomeLink Healthcare we are meticulous about quality assurance, it’s essential when you provide clinical care services to NHS patients in their homes. However, our focus on standards goes beyond those required by the CQC (Care Quality Commission).
That’s why we are pleased to announce that we have passed our annual recertification of ISO 9001, particularly as our assessor from the British Standards Institute did not make any recommendations for improvement, a rare event.
What is ISO 9001?
ISO 9001 is an internationally recognised quality management system that monitors and manages quality across an organisation and helps identify opportunities for improvement. The standard covers a wide range of topics including:
- Quality Policy
- Risk Management
- Continuous Improvement Opportunities
- Change Management
- Managing of supply chain
- Service Performance
- Customer Satisfaction
For us, the recertification is not a once a year audit process but the opportunity to demonstrate how we have adopted the ISO9001 standard to identify and pursue opportunities to improve how HomeLink delivers its services to patients and to maintain safe, efficient and effective back-office systems.